Below are commonly-asked questions and answers about our services, ordering, shipping, and warranty. For more detailed Questions and Answers, use the links in the bar above.
Q. Why do we offer our products only in US dollars?
Q. Is shipping included with the purchase of your products?
Q. Do you ship anywhere in the world?
Q. Do you really ship within 12 hours?
Q. What are your telephone hours?
Q. Has a shipment ever been lost?
Q. How do you ship?
Q. What is the transit time?
Q. Is there any consideration for repeat orders?
Q. Are you a recognized sleep treatment center?
Q. Are you a licensed distributor organization?
Q. When ordering, is my transaction secure?
Q. Is my personal information safe?
Q. Do you have a policy regarding fraudulent credit card usage?
Q. What is your warranty?
Q. Why only 50%?
A. Simply because the US dollar is the world standard trading currency. No matter where you are in the world you know or someone can tell you what your currency is in relation to the U.S. dollar very quickly. So simply put it is the best for our customers wherever they are located through out the world. This is not meant to induce orders from any one country rather to simplify orders from all countries. Trying to keep up with the various wildly fluctuating currencies, including the dollar, proved to be very difficult and unfair so we have chosen to ride the US dollar wagon. For informational purposes only, you can check your currency's current value against the US dollar here.
Q. Is shipping included with the purchase of your products?A. Shipping is not included in the purchase price, although we provide low-cost first-class airmail through the postal system of our country to yours. In some cases, you can save money on shipping costs by ordering more than one item at a time.
Q. Do you ship anywhere in the world?A. Yes, when you provide an address that is accessible by your country's postal system. We ship by first-class air mail through your local postal delivery service. When Denture-Brite is ordered, shipping charges are higher because of the high weight and quality of this product. See the Denture-Brite product page and order page for details. All sales are F.O.B., our facility; shipping is prepaid. It is the customer's responsibility to provide a complete and correct "Deliver To" mailing address. Importing costs to any country outside Canada are not our (TCPI) responsibility. These costs are not included and not calculated.
Q. Do you really ship within 12 hours?A. Yes, in fact most orders (over 96%) are shipped within one to three hours from our stock. Orders received before 10:00 AM Mountain Time will be shipped on that day. Other orders are shipped early on the next business day. Transit time is 5 to 12 business days depending on your location. We do not take responsibilty for delays due to importing and customs, but most often, these are no problems.
Q. What are your telephone hours?You may phone us on weekdays, Monday - Friday, 8 am - 5 pm. We are in the Mountain Time Zone in North America. If you live in the Eastern Time Zone, please call us between 10 am - 7 pm, your time. If you are in the Central Time Zone, call us from 9 am - 6 pm, your time. If you are in the Pacific Time Zone, call us from 7 am - 4 pm, your time. We are closed on all Statutory Holidays.
Q. Has a shipment ever been lost?A. No, never!
Q. How do you ship?A. We ship by air mail, Canada Post through your local postal delivery service to your mail delivery address.
Q. What is the transit time?A. Experience has shown us from 5 to 12 business days, anywhere in the world. We do not take responsibilty for delays due to importing and customs, but most often, these are no problems.
Q. Is there a discount for repeat orders?A. Yes—details are enclosed with your appliance.
Q. Are you a recognized sleep treatment center?A. We are suppliers of mandibular advancement appliances. However, we do have extensive experience with snoring treatment. We sometimes think of ourselves as marriage and relationship counselors. We have put many relationships back in one bedroom at night. This gives us a great deal of satisfaction.
Q. Are you a licensed distributor organization?A. Yes. We are licensed by Health Canada and we are a federally incorporated company.
Q. When ordering, is my transaction secure?A. Yes, we use SSL (Secure Sockets Layer) and credit card encryption. Please read our privacy policies here.
Q. Is my personal information safe?A. Yes, any information we collect is kept in strict confidence. Please read our privacy policies here.
Q. Do you have a policy regarding fraudulent credit card usage?Because of the recent increase in fraudulent credit usage and the increased costs incurred by our firm, we are implementing the following practice. Most of the frauds occur with a party that orders the product shipped to an address that differs from the credit card holders address. In these cases, we will be in direct contact with the credit card holder before shipment is made.
We keep impeccable control of all information given to us and this fraud occurs outside of our control area. There have been no incidents of fraud within our system. This is all done with stolen cards and because we sell premium quality products, we are being targeted from the outside. We would rather stop this than as some do just increase your cost and allow it to continue because of inaction.
Q. What is your warranty?MAXIMUM RISK WARRANTY
We are happy to refund 50% of your purchase price within 30 days, less our original shipping costs, subject to the following limitations:
RETURN SHIPPING INSTRUCTIONS
Please read and follow exactly. There is no need to contact us for permission. Please ship via post, and only post (Standard surface or air mail, in an envelope is the most economical).
A. We both have some risk in ordering, trying and supplying.
Stop snoring and relieve sleep apnea with products from No Snore Zone
Stop snoring and sleep apnea with No Snore Zone products!
