Guarantee & Return Shipping Information

MAXIMUM RISK GUARANTEE

100% Maximum Risk Guarantee
We are happy to refund per the following within 45 days from date of purchase, less our original shipping cost, subject to the following limitations:

  •  The above 100% guarantee applies to the SleepPro Easifit, NOISELEZZ®, NOISELEZZ® II and NOISELEZZ PS products only.
  • The SleepPro SFA product carries a 50% – 45 day guarantee
  • The SleepPro 2 Custom is a custom-manufactured (for you only) appliance, purchased after due thought and testing. No warranty/guarantee is stated or implied for the SleepPro 2 Custom appliance.
  • Combination discount will be deducted from refund where applicable.
  • Whether you actually use the appliance or not, once it has left our hands, it is considered “used”. We cannot, under any circumstances, resell any returned appliances. They are examined, documented and then immediately destroyed.
  • The appliance must be shipped according to our instructions (below).
  • Resale accounts are not eligible for this risk guarantee or the repeat order discount.

RETURN SHIPPING INSTRUCTIONS

Please read and follow exactly. There is no need to contact us for permission. Please ship via post, and only post (Standard surface or air mail, in an envelope is the most economical).

  • Mark the package “Canadian Goods Returning”, and “No Commercial Value.”
  • Your return address must be the same as the original “ship to” address, clearly marked on the outside of your return package. No protective, special packaging required.
  • Include a note of explanation and your name and address in full.
  • Please include an invoice number, there is no reason for special packaging, the contents being returned truly have no value and require no protection.
  • No value on any customs form please. 
    1. No Value (ZERO ‘$0.00’ dollar) on any customs form! This item has no commercial value, it’s deemed used and cannot be resold, therefore NO Value. We will refuse it at the Post Office if it has Customs Value on it. It will then be returned to you and no refund will be issued.
  • Must be shipped by regular post ie: USPS or Canada Post – Shipping by any other method will automatically be returned to the sender, at the sender’s cost.
  • Therapy Control Products Inc.
    Box 70058, Creekside RPO
    Airdrie, AB, Canada T4B 0V9