Why do we offer our products only in US dollars?
Is shipping included with the purchase of your products?
Do you ship anywhere in the world?
Do you really ship within 12 hours?
What are your telephone hours?
Has a shipment ever been lost?
How do you ship?
What is the transit time?
SomnoGuard products cannot be shipped to the USA, China, or Taiwan. Why not?
Please read the following carefully:
SomnoGuard products only: We cannot ship any SomnoGuard appliance into the USA, China or Taiwan. There are two information areas on our order form: “From” and “Ship To”. You can order “From”, but not “Ship To” the USA, China or Taiwan. Any payment sent with a USA, China, or Taiwan “Ship To” address for a SomnoGuard product will require us to refund your payment. We will deduct approximately 5% of your order amount to recover a small part of these remittance/refund costs, for an incorrectly filled out SomnoGuard order. We feel there are many warnings and clear advisory notes on our site regarding this issue. Again, this only applies to The SomnoGuard AP appliance.
Is there a discount for repeat orders?
Are you a recognized sleep treatment center?
Are you a licensed distributor organization?
When ordering, is my transaction secure?
Is my personal information safe?
Do you have a policy regarding fraudulent credit card usage?
We keep impeccable control of all information given to us and this fraud occurs outside of our control area. There have been no incidents of fraud within our system. This is all done with stolen cards and because we sell premium quality products, we are being targeted from the outside. We would rather stop this than as some do just increase your cost and allow it to continue because of inaction.
Are 'returning', 'repeat' orders discounted?
What is your warranty?
MAXIMUM RISK WARRANTY
Effective September 24, 2012, we are happy to refund per the following within 45 days, less our original shipping cost, subject to the following limitations:
- The warranty applies to SleepPro®, Noiselezz® and Noiselezz® II products only.
- Combination discount will be deducted from refund where applicable.
- Whether you actually use the appliance or not, once it has left our hands, it is considered “used”. We cannot, under any circumstances, resell any returned appliances. They are examined, documented and then immediately destroyed.
- Fitting errors are now covered partially as above, except only as a credit upon purchase of a replacement appliance. Yes, repeat order discount is applicable, see above. Return is necessary.
- The appliance must be shipped according to our instructions (below).
- Resale accounts are not eligible for this risk warranty or the repeat order discount
RETURN SHIPPING INSTRUCTIONS
Please read and follow exactly. There is no need to contact us for permission. Please ship via post, and only post (Standard surface or air mail, in an envelope is the most economical).
- Mark the package “Canadian Goods Returning”, and “No Commercial Value.”
- Your return address must be the same as the original “ship to” address, clearly marked on the outside of your return package. No protective, special packaging required.
- Include a note of explanation and your name and address in full.
- Please include an invoice number, there is no reason for special packaging, the contents being returned truly have no value and require no protection. Again, no value on any customs form please.
- Shipping by any other method will automatically be returned to the sender, at the sender’s cost.
Therapy Control Products Inc.
Box 70058, Creekside RPO
Airdrie, AB, Canada T4B 0V9